Refund Policy

At IoTDwelling, we strive to provide our customers with the best smart home integration products and services. However, we understand that sometimes a purchase may not meet your expectations. Below are the details of our refund policy:

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The request for a refund must be initiated within 30 days of the purchase date.
  • The product must be in its original condition, unused, and in the original packaging.
  • Proof of purchase, such as a receipt or order confirmation, is required.

How to Request a Refund

To request a refund, please follow these steps:

  • Contact our support team at [email protected].
  • Provide your order number, details of the product, and the reason for the refund request.
  • Once your request is received, we will send you instructions on how to return the product.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Exceptions

Certain products may not be eligible for a refund, including:

  • Customized or personalized items
  • Digital products or downloadable content
  • Items marked as final sale

Contact Us

If you have any questions regarding our refund policy or need further assistance, please don’t hesitate to reach out:

Thank you for choosing IoTDwelling for your smart home needs!